Buyer is eligible for return/exchange of Mobile Phones if he/she receives a Mobile Phones that meets the following criterion:
Mobile Phones is defective. Defective means that the Mobile Phones does not serve the function it is intended to serve. Manufacturing defect/Non-functioning (Not applicable, if the Mobile Phones is under Manufacturer warranty)
Mobile Phones is damaged. Physical damage/Tampered Mobile Phones or packaging
Mobile Phones is missing. Empty packet received or some items/accessories or parts are missing from the package
Mobile Phones received is different or wrong. The Mobile Phones received is completely or significantly different from the one ordered on the website (in terms of size, model, colour, style, etc.)
Buyer is not eligible for return/exchange of Mobile Phones, if:
It is no longer needed
Buyer doesn’t like its aesthetics or ordered the wrong Mobile Phones by mistake
Buyer is getting it cheaper at some other place
Used or Damaged Mobile Phones. Buyer tried to use the Mobile Phones and caused any damage to it
Mobile Phones are customized or made to order
If the Serial number/label is tampered
For Damaged/Missing/Empty Package/Wrong Mobile Phones that is reported after 2 days of the delivery
If the Mobile Phones returned without original packaging (price tags, labels, accessories, box)
Order Cancellations Criteria
Under some rare situations, dkartindia.com can initiate the order cancellation process. These situations would be:
Unavailability of Mobile Phones
Incorrect pricing or description of the Mobile Phones
Non-Serviceability of buyer’s address by our Shipping partner(s)
Payment fraud suspicion by our Credit & Fraud Avoidance Department
Guidelines for Return/Exchange:
If a Buyer has any concerns about a Mobile Phones bought through dkartindia.com , then he/she should inform the email : team@dkartindia.com within 2 Days of receiving the Mobile Phones.
Buyer will be required to submit a detailed video of the package opening and showing the issue with the Mobile Phones.
It is advised that all Buyers should take a video of the package opening so that in case they are eligible for return/exchange, they can submit the video. Without the submission of a video that clearly shows the issue, no return or exchange can be initiated. No still photographs/images will be accepted.
All Mobile Phones must be in new and unused condition with all the original packing, tags, inbox literature, warranty/ guarantee card, freebies, and accessories including keys, locks, connectors, etc. intact.
Mobile Phones sold as combo/sets cannot be returned as individual Mobile Phones.
The Company will, in consultation with the seller, decide if the return request raised is genuine or not.
If required, any technical support will redirect to Brands/Manufacturers/Vendors.
After approval, pick up of the Mobile Phones will be arranged through the Company’s logistics partner in the next 2-3 days.
If reverse pickup services are not available at the Buyer’s address, the Company will ask the Buyer to dispatch the Mobile Phones. The Logistics charges will be reimbursed by the Company.
After the Mobile Phones is received, it is verified against the Buyer’s claim and accordingly, a Replacement or Refund is initiated.
It is at the sole discretion of the company to accept or reject the return request/ claim based on its investigation of the issue.
The Company will try to send a replacement of the Mobile Phones; only in case when a replacement is not available, the company will initiate the refund process. This will be at the sole discretion of the company.
Please note that replacement would be depending upon the stock availability.
Mobile Phones marked as “non-returnable” on the Mobile Phones detail page cannot be returned.
In case, the Mobile Phones is exchanged and still the buyer has issue with the exchanged Mobile Phones, the Company will put the Buyer in touch with the Seller to resolve the matter directly.
Buyers are eligible for a return/exchange up to 2 days from the date of receipt of the Mobile Phones. Any return/exchange request generated after 2 days, will not be entertained.
